This privacy statement aims to inform users how the company collects, uses, stores, and protects their personal information, and safeguard their personal information rights. The company strictly abides by relevant laws and regulations such as the Personal Information Protection Law and the Cybersecurity Law, and adheres to the principles of legality, legitimacy, necessity, and integrity in handling personal information.
1. Scope and purpose of personal information collection
Registration information: When registering an official website account, users need to provide their phone number, email address, password, and other information for account authentication, login management, and account security protection.
• Order information: When placing an order, users need to provide their name, shipping address, contact phone number, and payment related information (such as the last four digits of the bank card number, payment platform account number, etc.) for order processing, shipping and distribution, payment settlement, and after-sales service.
• Browsing and device information: The official website may collect users' browsing history, search history, and device information (such as device model, operating system, IP address, browser type, etc.) through technologies such as cookies, in order to optimize the official website experience, personalize product recommendations, and collect access data. Users can refuse cookie collection through browser settings, without affecting the use of the core functions of the official website.
• Sensitive personal information: The company will only collect sensitive personal information (such as payment information, ID number (if real name authentication is required) when necessary. Such information will be encrypted and stored for special purposes (such as payment settlement, after-sales maintenance), and cannot be used for other purposes without the user's separate consent.
The company will not collect personal information beyond the minimum scope for achieving service purposes. If additional information needs to be collected, the user will be clearly informed of the purpose of collection and consent will be obtained.
2. Rules for the Use and Sharing of Personal Information
The personal information collected by the company is only used for the purposes stated in this statement (order processing, after-sales service, website optimization, security protection, etc.). If there is a need to change the purpose of use, the user will be notified in advance and consent will be obtained.
Without the explicit consent of the user, the company will not sell, rent, or share the user's personal information with any third party, except in the following circumstances:
(1) Required by laws, regulations or administrative authorities;
(2) To protect the legitimate rights and interests of the company, users, or the public (such as responding to fraud and security risks);
(3) Cooperate with third-party service providers (such as payment platforms, logistics service providers), but only provide the minimum scope of information required to implement the service, and the third party must comply with confidentiality obligations and accept company supervision.
The company can use anonymized user data for statistical analysis and service optimization. Such anonymized data does not have the ability to identify individuals and can be shared with third parties.
The company will not use personal information for automated decision-making (such as mandatory product recommendations). If personalized recommendations are provided, users will also be provided with options or convenient refusal methods that are not based on personal characteristics.
3. Personal Information Storage and Security Protection
The company will adopt technical measures such as encrypted storage, access control, and security auditing to ensure the security of personal information and prevent information leakage, tampering, and loss.
The storage period of personal information follows the principle of "minimum necessary+shortest period". After achieving the processing purpose, it will be kept within the period stipulated by laws and regulations. If it exceeds the deadline, it will be deleted or anonymized according to law.
If personal information leakage or other security incidents occur, the company will immediately take remedial measures and promptly inform users and relevant regulatory authorities in accordance with legal requirements.
Personal information is stored within the territory of the People's Republic of China. If it needs to be transferred overseas, the company will comply with the conditions stipulated by laws and regulations and obtain user consent.
4. User's personal information rights
Users have the right to query, correct, and delete their personal information. They can apply through the "Personal Center" on the official website or contact customer service, and the company will process it promptly after verifying their identity.
Users have the right to withdraw their consent to the processing of personal information and have the right to cancel their official website account. After account cancellation, the company will immediately delete the user's personal information (except for those required by laws and regulations to be saved). Before cancellation, please ensure that any outstanding transactions and after-sales services have been completed.
The withdrawal of consent or account cancellation by the user does not affect the validity of personal information processing activities conducted based on legal consent before the withdrawal.
The company shall not set unreasonable conditions for users to exercise the above rights. If users believe that their personal information rights have been infringed, they can complain to the company or report to regulatory authorities.
5. Protection of Minors' Information
The company does not actively collect personal information from minors. If minors use the official website services with the consent of their guardians, the guardians should assist them in using them correctly and protect the security of their personal information.
If it is found that personal information of minors has been collected without the consent of their guardians, the company will immediately delete the relevant information.
If users have any questions, complaints, or suggestions regarding legal or privacy statements, they can contact them through the following methods:
Contact number:+86 755 8888 6666 (Global Service)
• Email: business@techorigin.com
• Company address: Room 710, R&D Complex Building, Baoyunda Logistics Center, Bao'an District, Shenzhen City, Guangdong Province, P.R.China